International Shipping Help

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For over five years we have been shipping our high-quality felts all over the world . . . Singapore, Ireland, Brazil, Peru, Mexico, Canada, UK, Germany, and many more!

Shipping to other countries takes a little more time and care and the following are a few tips. We work hard to get you the exactly what you need using the safest carriers and best value.

Click here for our Currency Converter

How to order international orders:

Read all of the information below
Place the order normally with the shopping cart - the shipping will come out as zero. Or call us or email us and we will call you (1-951-695-7440)
You can Skype us by clicking the icon:
We will email you or call you with the shipping cost and terms.
Once you accept the cost and terms we will finish processing your order
Processing can take up to 10 business days to complete, shipping time is 2-3 weeks for Airmail and 4-9 weeks for Surface. FedEx/DHL international is available but is over twice as expensive as US Mail shipping methods.

Click Here to go to our free printable Order Form if you want a complete product list!

Skype users email us 9-3 Pacific Standard Time if you want us to call you at info@thefeltsource.com

We do not ship outside the continental US for free. International shipping can be quite expensive so it is best to order everything at once. For example, one item may cost $11 to ship, but three items do not cost $33, but probably $25. Likewise, the less expensive the item the more the shipping cost is as a proportion to the cost, i.e. it costs less to ship a $2,000 diamond, than a $200 felt set! It is not unusual for large items such as our Large Bible Sets to be over $100 to ship Airmail.

Note: We are not responsible for any customs, tranfer, duty or VAT charges, that is the responsibilty of the customer. If you would like a box labled a particular way (ie. "Educational Materials" etc.) just let us know and we will accomodate you as long as it is reasonably accurate.

Orders to Canada are normally shipped FedEx Ground, rates start at about $13(USD) and do not include GST, PST and broker fees. The additional charges will need to be paid directly to FedEx.
International shipments almost always take longer, so be patient! We need 1-2 weeks to ship out and the Postal Service says takes 7-14 days, it has been our experience that it is usually 2 weeks and surface shipping 2 months.
Except for Canada, we always recommend United States Postal Service Air, unless it is a very large order and there are no time constraints, then use USPS surface. If you have a preferred shipper or have your own shipping number we would be glad to assist you with shipping FedEx, DHL or UPS.
If you use a consolidator or want an individual to carry your order, you still can get free shipping if the order is over $75 and the shipping destination is located in the continental US.
We only accept US Dollars for payment, either Credit Cards, Cashier's Checks (must be mailed by a guaranteed shipper), or checks drawn from a US Bank. We are not responsible for lost checks or currency conversion charges . To convert your currency to US Dollars click here. Note that some credit cards may take up to 10 business days to approve depending on your bank.
Large mounted feltboards cannot be shipped overseas, but we carry all of the large feltboards unmounted, some countries do accommodate larger packages. The Large Bible Sets are shipped with unmounted backgrounds due to the size restrictions.
PLEASE NOTE: We have yet to lose an overseas shipment and whenever possible we purchase insurance and ask for a confirmation of receipt, when this service is not offered, The Felt Source assumes no risk of lost shipments or damage. If an order is lost and is insured, it may take up to 60 days before the Post Office begins tracking the problem and issues a refund on the shipment.
It is important that you give us the right address, returned orders are the responsibility of the recipient if the address is wrong or does not accept the package. There are charges for the return and the re-send.
Contact us at info@thefeltsource.com for any other questions

Thank You for Your Order!

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